1. Introduction
BuilderCents ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal and financial information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.
By using our services or accessing our website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information You Provide Directly:
- Full name, email address, phone number, and mailing address
- Business name, title, and role
- Financial records, bank statements, tax documents, and accounting data
- QuickBooks Online and BuilderTrend login credentials (for authorized service delivery only)
- Payment information for billing purposes
- Any other information you provide through forms, emails, or phone conversations
Information Collected Automatically:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Device information and screen resolution
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use the information we collect to:
- Deliver and manage our accounting, bookkeeping, and financial reporting services
- Communicate with you about your account, services, and deliverables
- Process payments and manage billing
- Send you service updates, reminders, and relevant business communications
- Improve our website, services, and client experience
- Comply with legal obligations and protect our rights
- Send marketing communications (only with your consent; you may opt out at any time)
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
| Recipient | Purpose |
|---|---|
| Service Providers | Third-party tools we use to deliver services (e.g., QuickBooks Online, BuilderTrend, email platforms, payment processors). These providers are contractually obligated to protect your data. |
| Legal Authorities | When required by law, subpoena, court order, or government regulation. |
| Business Transfers | In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change. |
| With Your Consent | When you explicitly authorize us to share your information with a specific third party (e.g., your lender, CPA, or business partner). |
5. Data Security
We implement industry standard security measures to protect your information, including:
- Encryption of data in transit (SSL/TLS) and at rest where applicable
- Secure access controls and authentication for all client accounts and systems
- Regular security reviews of our tools and processes
- Limited access: only authorized team members can access your financial data, and only as needed to deliver services
While we take reasonable precautions to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal and financial information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- For the duration of our service engagement
- For a reasonable period after termination to support transitions and resolve any outstanding matters
- As required by applicable laws and regulations (e.g., tax recordkeeping requirements)
Upon request, we will delete or anonymize your personal information, subject to any legal obligations that require us to retain certain records.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience. These may include:
- Essential Cookies: Required for the website to function properly (e.g., session management, form submissions).
- Analytics Cookies: Help us understand how visitors use our website so we can improve it (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (only with your consent).
You can control cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our website.
8. Third Party Links
Our website may contain links to third party websites or services that are not operated by BuilderCents. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third party site you visit.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal retention requirements.
- Opt Out: Unsubscribe from marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
- Data Portability: Request your data in a structured, commonly used format.
To exercise any of these rights, please contact us using the information provided in Section 12.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. For material changes, we will notify current clients via email.
12. Contact Information
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
BuilderCents
Email: [email protected]